In comments to the Consumer Financial Protection Bureau, EPIC and other public interest organizations urged the Bureau to publish consumer complaint narratives. The Bureau currently publishes limited complaint information on financial products and services, including debt collection and credit reports. The Bureau is now considering a plan to provide consumer perspectives on experiences with the financial industry. The consumer groups support this effort and also recommend obtaining consumer consent and removing personally identifiable information before posting the complaints. Last year, EPIC uncovered documents revealing that many student debt collection companies fail to meet legal privacy obligations. For more information, see EPIC: Comments on the Fair Debt Collection Practices Act, and EPIC: The Fair Credit Reporting Act.
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