EPIC has filed a complaint with the Federal Trade Commission, charging that Uber's plan to track users and gather contact details is an unlawful and deceptive trade practice. EPIC cites Uber's history of misusing customer data as one of many reasons the Commission must act. EPIC has also recommended comprehensive legislation for Uber and other similar companies. EPIC has previously pursued successful complaints at the FTC concerning Google, Facebook, WhatsApp, Snapchat and other firms. The complaints typically lead to investigations and then to settlements following a change in business practices.
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by Ryan Calo, A. Michael Froomkin,