NerdWallet: AI Could Prevent Hiring Bias — Unless It Makes It Worse

In one instance, a company had to make changes to its platform based on allegations of bias. In March 2020, HireVue discontinued its facial analysis screening — a feature that assessed a candidate’s abilities and aptitudes based on facial expressions — after a complaint was filed in 2019 with the Federal Trade Commission (FTC) by the Electronic Privacy Information Center.

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