The Texas Tribune: Federal complaint faults Texas Medicaid software glitches for removal errors 

January 31, 2024

A group of privacy, technology and health care advocates on Wednesday filed a complaint with the Federal Trade Commission urging an investigation into Deloitte Consulting LLP, claiming that hundreds of thousands of Texans were wrongfully denied Medicaid coverage due to errors in the consulting firm’s eligibility software. 

Deloitte provides software that determines an applicant’s Medicaid eligibility in 20 states, including Texas. The National Health Law Program, one of three groups behind the complaint, claims problems with Deloitte’s software have persisted for a decade. Two other groups – the Electronic Privacy Information Center and Upturn, a group that advocates the equitable use of technology, also signed onto the complaint. 

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