University Press: FAU officials tight-lipped on the use of social media monitoring software

Jake Wiener, legal counsel for the Electronic Privacy Information Center, a Washington, D.C.-based public interest research center that studies web privacy, agreed with Kelley, explaining that software struggles to understand context.

“You have a technology that makes it really easy to identify people but makes it very difficult to sort the leads of people who are engaged in harmful behavior from not harmful but potentially illegal behavior,” he said.

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