Today EPIC filed a complaint with the FTC alleging that the videoconferencing company Zoom has committed unfair and deceptive practices in violation of the FTC Act. According to EPIC, Zoom intentionally designed its web conferencing service to bypass browser security settings and remotely enable a user's web camera without the knowledge or consent of the user. As a result, Zoom exposed users to the risk of remote surveillance, unwanted videocalls, and denial-of-service attacks. EPIC has brought many similar consumer privacy complaints to the FTC, including the complaint that led to the FTC consent order against Facebook and the complaint that led to the FTC consent order against Google. EPIC cited the Google order, which produced a $22.5 m fine, in the complaint concerning Zoom.
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The EPIC Alert is a biweekly newsletter highlighting emerging privacy issues.